--- title: "Troubleshooting" description: "Fixes for common Clip problems: missing controls, stuck generations, an empty canvas, project load errors, failed downloads, and unexpected credit use." url: https://clip.sg/docs/troubleshooting last_updated: 2026-09-16 --- # Troubleshooting ## A control described in this guide isn't on my screen Almost always one of two things: - **Your plan doesn't include it.** Clip shows plan-locked features as locked rather than hiding them, so look for a lock badge — clicking it explains what's needed. - **It hasn't rolled out to your account yet.** Some features arrive account by account. Style presets and the model picker are the usual ones. A third possibility on the canvas: **your window is short**, so the tool rail has collapsed and the lower tools have moved into the **⋯ More tools** menu. ## My generation seems stuck Give it time first — video takes minutes, and the highest-quality 3D models can take fifteen. The node shows an elapsed timer so you can see it's still working. If it's **queued**, it's waiting for a free slot because your organization is at its concurrent limit. It shows its place in line and starts automatically. You can cancel a queued generation for a full refund. Reloading the page is safe. Clip reconnects to anything in progress and picks it back up. ## I lost my connection mid-generation Nothing is lost. Generations run on Clip's servers, not in your browser. Clip reconnects automatically and the result arrives when it's ready — even if you closed the tab. ## My canvas looks empty, or something is missing Try **Zoom to fit** (**Shift** **1**) first — it's usually a viewport that's wandered off, not missing work. If something really is gone: - **Undo** (**Ctrl** **Z**). - Check the **Assets** panel. It lists everything the project ever generated, including things deleted from the canvas, and you can put them back. - Open **[Version history](https://clip.sg/docs/version-history)** and preview an earlier snapshot. ## I got an error loading a project Clip tells you rather than failing quietly, and — importantly — it will not overwrite your stored work with an empty canvas when a load fails. Your snapshot is intact. Reload the page. If it happens again, open version history and restore a recent snapshot. ## An AI edit produced something wrong Your original is untouched; AI edits create new work beside the source. Delete the result and try again. To improve the odds: - **One change at a time.** Three instructions in one sentence land badly. - **Use [marks](https://clip.sg/docs/canvas-tools)** to point at exactly which part you mean. - **Be concrete.** "Warm morning light from the left" beats "make it nicer". ## Text inside a generated image is wrong Use **Edit text** (⚡1) on the image toolbar — it finds the words and lets you rewrite them. It works best on clear, flat lettering; heavily stylised type is harder, and regenerating with a better prompt sometimes beats editing. Some models are markedly better at rendering text than others. If words matter, [choose a model](https://clip.sg/docs/choosing-a-model) that's good at them. ## My export didn't download Cross-origin downloads are handled for you, so a finished PSD or PDF should save rather than open in a tab. If one didn't, use **Download again** on the export notice. If the export was **refused**, the message says why. The usual cause is a canvas whose content is spread across an enormous area — move things closer together, or export a frame instead of the whole page. ## I've been signed out of a device Accounts allow two desktop sessions and one mobile session at a time. Signing in somewhere new can sign out the oldest. Manage this in **Settings → Profile**, where you can see everywhere you're signed in and sign out any of them. ## My credits went down more than I expected Open **Settings → Billing** for the full history — every credit and what it went on, filtered by week or month. Two things worth checking: video and 3D cost considerably more than images, and each variation in a batch is charged separately. Remember that daily credits are used before monthly ones, and top-ups last of all. ## My account is suspended Clip shows a plain notice explaining the situation. Contact support to resolve it. ## Something else The **Info** page in the sidebar has support contacts. If you're reporting a problem, the **Details** panel on an affected result — right-click → Details — carries the exact settings that produced it, which is the most useful thing you can send. If what you're after doesn't exist yet, it may be on the way — see the [Roadmap](https://clip.sg/docs/roadmap). --- **Next:** [Roadmap](https://clip.sg/docs/roadmap) — what's coming.